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There are many ways to reach our support team at Consul-vation. During our hours of operation, we are on alert for emails, notifications, phone calls, chats, etc. For after hours and weekends, we have someone on call in case you need assistance when the lights are out. A description of all the different ways to get a hold of us are below. We look forward to working with your team!
Hours of Operation
Monday – Friday
9:00am to 6:30pm EST
Phone
Call 1 (516) 487-6522
This is by far the quickest way to get a hold of our support team. If you are experiencing downtime, data loss, or any major event, it’s probably best to call us.
For non-urgent issues or requests, send an email to [email protected]. The email goes to our entire team so that you don’t have to wait on any one engineer. We will reply to your request within one hour and then continue to communicate with you as we progress. If you want to include when you need something to be completed, let us know in the email.
Portal
Internally, we use a web based ticketing system to track every support request and history. You can create a ticket by filling out the form with your problem or request and the entire team will get notified. You will need to create a login if you don’t already have one, but the process is pretty simple. The benefit is that you also now have online access to all your tickets so you can see your history or check in on status or add feedback.
Our Online Chat
You’re already here, so go ahead and click on the bubble image at the bottom right and start chatting us up. There are different channels to choose from and we will assist you live.
Client Online Chat
What’s better than direct access? If your company uses chat software like Slack or Hipchat, we can setup our team to join in so you can make requests directly over your chat system. Let us know and we can discuss the options if you like this approach.
Custom Forms
We like to personalize our service, so requests for new users or new computers often come with a lot of specific requirements that are unique to your company and environment. We produce custom online forms for just that purpose so the request process is streamlined and efficient. Let us know if you want this option available to your team.
In the future, if some new method surfaces that helps us communicate better, we are happy to use it if allows us to get your technology needs met. If you have any questions or comments, please let us know. Thank you!